Privacy Policy
Last updated: This Privacy Policy explains how TELESHOP KENYA ("we", "us", "our") collects, uses, and protects your personal information when you use our website and services.
Information We Collect
When you place an order or contact us, we may collect:
- Your name
- Phone numbers (delivery number and M-Pesa payment number)
- Email address (optional, for order confirmations)
- Order and payment history
- Technical information such as your IP address, browser type, and device type
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders (airtime, data bundles, and related products)
- Confirm and reconcile M-Pesa payments
- Send order confirmations and respond to support requests
- Improve our website and detect or prevent fraud and abuse
- Comply with legal and regulatory obligations
Payment Processing
Payments are processed via Safaricom's M-Pesa platform (STK Push, Paybill, or Till Number). We do not store your M-Pesa PIN or full financial account details. Payment confirmations we receive from Safaricom (such as transaction receipt numbers) are stored to verify and reconcile your order.
Cookies and Analytics
We use essential cookies to keep your cart and session working correctly. We also collect basic, privacy-respecting analytics (such as page visits and device type) to understand how our site is used and improve it. We do not sell this data to third parties.
Sharing of Information
We do not sell your personal information. We may share limited information with:
- Safaricom and other telecom networks, solely to deliver the airtime, data, or minutes you purchase
- Payment processors, solely to process and confirm your M-Pesa payment
- Service providers who help us operate our website (such as hosting and email delivery), under confidentiality obligations
- Authorities, where required by law
Data Retention
We retain order and payment records for as long as necessary to fulfill orders, resolve disputes, meet accounting and legal obligations, and improve our services.
Your Rights
Under Kenya's Data Protection Act, 2019, you have the right to access, correct, or request deletion of your personal data, and to object to certain processing. To exercise these rights, please contact us using the details below.
Security
We use reasonable technical and organizational measures - including HTTPS encryption, secure sessions, and access controls - to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us via the details on our Contact page.